POST CONSUMER RECYCLING

Mairtin, I am grateful you took the time to reach out, and we appreciate your honesty. What is the biggest problem that we’re not addressing today?

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Thank you for responding to our survey on 10/19/2015.

Your score: 1

Your feedback:

Difficulty of creating plans if you don't have access to an architect.

Maybe I just don't understand what PlanGrid is all about but that in itself is a problem if you want to sell more of the product.

Let me tell you about me and my needs.

I am a retired teacher who has a second home in France.  I am getting some major construction work done (major for me, not necessarily major for a professional contractor.)  I am designing the changes that I want to create.  I began by looking for an app that would help me take simple measurements and translate those measurements into simple blueprints I could use for planning.  I have not found that app yet.  Most of the apps require already created blueprints to be uploaded or photographs to be uploaded and manipulated.  There are drawing programs and CAD programs but they are directed at professionals who already know how to use them, and they are expensive.  There doesn't seem to be a simple inexpensive app that will work well for a guy like me who has very specific needs.

I don't see that in PlanGrid, which is why I have stopped trying to learn how it works.  I have gone back to making real drawings of my project on squared paper.

Mairtin, thanks for explaining your project and your needs. Unfortunately, PlanGrid is not designed for creating drawings. It's meant for collaborating on drawings created by an architect. Using squared paper may be the best solution for you. Best wishes with your project.

Thanks William for your feedback.

Does that mean I get my money back for the purchase of your app?

I see you have a free Hammer plan. Which plan did you purchase?

Okey William, I don't really want my money back but I do want more accountability.

I "purchased" the advertising that comes with your product on the premise that your product would suit my needs based on the description in the AppStore.

Your follow up emails, explaining that this product is not suitable for me, is not a good enough response to my concerns as a consumer of your product.  At the very least, it demonstrates that your marketing is seriously flawed and very likely to hinder your sales.

Good luck with the IPO!

Playlist:

Life On Mars
David Bowie